Tuesday 16 March 2021

your organization has disabled this device.(Resolved)

Issue:

One of office 365 user was trying to open outlook on his system but were getting the following error.

Error: 

Something went wrong, your organization has disabled this device 

To fix this, contact your system administrator and provide the error code 135011


And after clicking on the continue button, on the next page was getting the below error.

We couldn't sign you in. if this error persists. Contact your system administrator and provide the error code CAA20003

Solution:

First i have to note the name of device on which the user was facing the issue.

Then, Go to "https://portal.azure.com" then Azure active directory then All devices--->then search for the device and here the device was disabled. after enabling the device here, the issue was resolved. 


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