Thursday 24 November 2016

The operation couldn't be performed because object 'd7f5dfd8676fd' couldn't be found on 6fd87ere8fy7.prod.outlook.com

The operation couldn't be performed because object 'd7f5dfd8676fd' couldn't be found on 6fd87ere8fy7.prod.outlook.com

Few days back i moved a user from its OU (OU1) which was synchronizing with Office 365 to another OU (OU2) which was not synchronizing with Office 365.
after that i faced few issues with this user, the issue was below.
(1) was unable to receive email but can sent emails, mails for this user were stuck in Queue
(2) in Office 365 admin Center getting errors when checking its properties, which was as below.
The operation couldn't be performed because object 'd7f5dfd8676fd' couldn't be found on 6fd87ere8fy7.prod.outlook.com
(3) in portal.office.com also getting some errors

This issue was resolved in this way

  1. Move this user to another OU (OU2) which was not synching with office 365
  2. Then start ADsync syncing and when it complete
  3. Then move again the user to the old OU (OU1) in which this user was in start.
  4. Then start again the syncing manually
  5. And the issue was resolved.
 

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